This 13 page paper is a research proposal to investigate the human resource management practices at British Gas, identifying the HRM approach that is adopted and the way that the practices add or detract value from the firm and identify potential area of improvement. The paper gives the aims and methods, the research questions and the methodology. The bibliography cites 12 sources.
Name of Research Paper File: TS14_TEBGHRM1.rtf
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1. Introduction There are many variants which will impact on
the way a company performs. These include operational and organisational strategies, access to resources and the way these meet market needs. One of the most important resources for any firm
is that of the employees, but they are an important resource that is often overlooked. Whatever business or industry employees will be key to success, where goods are sold it
is employees that will develop and produce them, employees may also sell them and where there are services it is employees that deliver them. In all cases contact between the
company and the stakeholders will depend on the employees. Motivated employees are more productive and loyal, more likely to give positive results and are create a positive working relationship with
the customers and other stakeholders. For large companies a range of strategies are used to try and ensure that the potential benefits or advantages that can be provided by
employees are realised. These are traditionally seen in the human resources management (HRM) functions. Typically this will start with the recruitment and selection process, to ensure both that the right
staff with the correct skills and characteristics are selected as well as to ensure that the employee will value the job when they start work. The approach to human resource
management will also impact heavily. In order to assess the way a company, is making the most of its employees and the ways it may improve both aspects of HRM
need to be assessed. 1.1 Aims and Objectives British Gas is a large company with many different departments and a huge couther database. In recent years the company has
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