Research Paper on:
Banning Workplace Recording Devices

Unformatted Sample Text from the Research Paper:
businesses such as banks, insurance firms and credit card companies. According to at least one poll, Americans believe that employers should not be allowed to listen in on phone conversations  but frequently when consumers call companies they hear a prerecorded message stating that their call my be recorded. While most firms give the consumer the option to request that  the call not be recorded, few do this. Most calls are made in the hopes that their question can be expedited. People are somewhat jaded by the message as they  have heard it time and time again, but perhaps do not consider the ramifications of such. They may not give it a second thought. Advocates of such measures  believe that recording calls will boost worker productivity, protect companies from fraudulent claims, and ensure that the best possible service is given to the consumer. Often, the message contends  that the recording is used for training purposes. It is the case that supervisors listen to phone calls when new employees are working, and the employees never really know when  someone else is on the line. Still, advocates contend that the reasons for listening supersede the reasons for not doing so. On the other side of the coin are people  against the idea who contend that such eavesdropping is an invasion of privacy because the consumer may have to give out personal information such as Society Security or bank account  numbers. Thus, safety of personal information may be compromised. They also believe that the customer service representatives may be placed under extreme amounts of pressure because they are constantly monitored.  In the scheme of things, it would appear that monitoring has its advantages. However, it appears that the disadvantages would outweigh whatever benefit such practices might achieve. There are many