Research Paper on:
Canadian Company Plan for Employee Development

Unformatted Sample Text from the Research Paper:
definitely true. Because her practice is visible and because it offers a health care service to the community, employee development needs to be a number one priority on this business  owners list. In preparing an Employee Development Plan for Dr. Sandra Finchs office, a few things need to be kept in mind.  First, the business is a service-oriented business, which would likely determine the nature of the plan. And second, the goal of such a plan is to maintain, retain and reward  employees for jobs well done, while meeting Dr. Finchs corporate objectives. As a result, the objectives must be clear - and so must each individuals part in achieving those objectives  (Austen-Smith, 1994). What, exactly, would those objectives be? Again, with Dr. Finchs emphasis on customer service, listening and caring about what the  customer wants, any employee development plan needs to be created with the idea of customer service and satisfaction in mind (meaning rewards and incentives can be based on how strong  the customer service element is within such a program) (Hesketh, 1998). In other words, technical know-how is no longer enough - patients can always go to another practice so incorporating  service in a plan is paramount (Hesketh, 1998). In addition, with Dr. Finch (presumably) wanting to be seen as a "community service  provider," a plan for this business would also need to reflect the so-called "public servant" element as well. What is very important in this aspect is the retention element of  the employees as well. People are going to feel more comfortable going to the same hygienist time after time, and dealing with the same receptionist and office staff on the