• Research Paper on:
    Customer Survey: “Library Without Walls”

    Number of Pages: 6

     

    Summary of the research paper:

    A 6 page proposal for a study designed to gain insight into customers’ views of the digital options available to them and the degree to which they use those options. The public library long has been a site offering Internet access to those who do not have other means of access available to them. Diminishing that role of the public library may affect the degree to which the library serves the local area. The paper includes a 12-item customer survey. Bibliography lists 5 sources.

    Name of Research Paper File: CC6_KSlibCustSurv.rtf

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    Unformatted Sample Text from the Research Paper:
    a proposal for a study designed to gain insight into customers views of the digital options available to them and the degree to which they use those options. The  public library long has been a site offering Internet access to those who do not have other means of access available to them. Diminishing that role of the public  library may affect the degree to which the library serves the local area. Problem Statement The question to be addressed in this study  is whether library customers make full use of electronic resources and whether they are comfortable with using the "Library without Walls." Purpose Statement  The purpose of the study is twofold: (1) to survey current digital customers use of the "Library without Walls" and (2) to discover the degree to which traditional library  customers use the digital options available to them. The larger purpose is to inform future policymaking to better serve all customers. Definition of Terms  Library without Walls. This is the general term given to any library function in the electronic environment. It applies equally to administration and function as it  does to customers access to library holdings. Digital Divide. This is the concept of the inequities between those who have private access  to the Internet and other electronic sources of information, and those who do not. Internet Access. "Access" can be in any form  and from any source. Individuals may not have Internet access at home, but have full access available from work or other sources. The point is whether they do 

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