Research Paper on:
Federal Express Case Study

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mission statements, and the competitive field in which Federal Express works. FEDERAL EXPRESS: THEIR BACKGROUND Although Federal Express is second only to UPS in size and business, it is  a rapidly growing market and is better known for their fast overnight service than is UPS. For this reason, there are more people who utilize Federal Express for overnight  delivery than they do any other air service in the world (federalexpress.com 2002, PG). Fourteen small aircraft flying out of Memphis International Airport to deliver a total of 186  packages, on the night of April 17, 1973, was considered the official birth of Federal Express Corporation. This company was first conceived in 1965 in a paper written by  a Yale undergraduate named Frederick W. Smith. Federal Express is now the worlds largest express transportation company, and has grown to earn more than 10 billion US dollars annually,  and during the fiscal year of 1998, FedEx celebrated its 25th year of industry leadership. FEDERAL EXPRESS AND TOTAL QUALITY MANAGEMENT In this day and age of striving  for a better way to address business and the atmosphere it creates, total quality management (TQM) has been heralded as a means by which to achieve the desired outcome.  In what has been described as a method of management that stresses its focal point -- and bottom line -- on utmost quality, there are a number of considerations with  regard to its implementation at Federal Express. Understanding the implications of TQM is the first barrier to overcome if one is to truly reap the benefits of this relatively  new and untapped business strategy and in assessing just what TQM represents in the workplace. The current trend within the fundamental basis of business operations at Federal Express is to