Research Paper on:
Hospitality Business Development

Unformatted Sample Text from the Research Paper:
compete in the industry. A cost analysis will also be provided concerning these cost implications. THE HOSPITALITY INDUSTRY The most obvious change occurring in the hospitality industry is  the consumers growing orientation towards an emphasis and demand for `quality of experience. More than ever before, operators in the tourism industry recognize that it is the `high quality  service experience that makes a tourist patronize a particular establishment in the hospitality business. Consequently, the industry is becoming more competitive in the race for a higher level of service.  As one industry executive has put it forcefully: `The race for service has no finish line. As the race progresses, the finish line moves further away.  Those who do not run fast enough will fall behind (Chon, 51, 1999). As the saying goes: If you build it, they will come. The same is true  for recreation and tourism programs in the hospitality industry. Where once there was nothing to attract a passing visitor or a destination seeker, there have been myriad resorts, specialty  locations and transformed vacation spots that have netted their respective communities grand economic profits. It all starts with an idea that blossoms into action with the assistance of a  solid plan. The business we will discuss today is the hotel/resort of Carmel Apple Inn based in Carmel, California that caters to upscale clientele. Just a mere couple  decades ago, the customer care program of any hotel or motel simply included that the guest have enough towels, and that just having enough rooms available for the transient business  crowd usually proved sufficient. This is no longer the case. In todays world, the importance lies in every single nuance of customer care, from the first greeting when