A 3 page outline offering eight points for improving listening skills. Some of the points include devoting time to listening; paying attention; maintaining eye contact; summarizing what the speaker has said and repeating it back to him; being aware of unspoken messages; and other similar points. Bibliography lists 4 sources.
Name of Research Paper File: CC6_KScommList.rtf
Unformatted Sample Text from the Research Paper:
Dr. Phillip McGraw (2003), televisions "Dr. Phil," says of psychologist Carl Rogers that the theorist taught several things with which Dr. Phil does not agree, but that he wholeheartedly agrees
with what Rogers taught about active listening skills. Rogers specific tools were Reflection of Content and Reflection of Feeling (McGraw, 2003). Both are crucial points of active listening.
Following is an outline for a plan to improve listening skills. I. Devote time to the exchange (Ten Ways to... Listen, 2005). A. Give the speaker time to complete
his message. B. Prevent interruptions from outside sources. C. Do not hurry the speaker if at all possible. II. Pay attention (Ten Ways to... Listen, 2005). A. Actively listen to
what the speaker is saying. Listening often becomes a passive activity, and the listener must ensure that s/he is actively listening to the speaker (Boyd, 2004). B. Maintain eye
contact with the speaker (Boyd, 2004). At meetings, sit directly in front of the speaker or at no more than a 45-degree angle in front of him. Eye
contact should be inevitable (Boyd, 2004). III. Give undivided attention to the speaker (Ten Ways to... Listen, 2005). A. The listener should mentally quiz himself as if he were going
to be asked to summarize the speakers message (Boyd, 2004). B. Look at the speaker, rather than allowing gaze to wander to a wall, out the window or to a
notepad containing unrelated information. IV. Do not interrupt the speaker (Ten Ways to... Listen, 2005). A. As stated, allow the speaker to complete a thought. B. The speaker needs to
be able to fully explain his position on a matter if he so chooses. V. Exhibit "Reflection of Content" (McGraw, 2003). A. Summarize what the speaker has said and repeat