Research Paper on:
Job Longevitiy Among Bank Tellers

Unformatted Sample Text from the Research Paper:
mania" of the 1990s threatened to make the small community bank a thing of the past, but merger activity slowed dramatically in the last years of the 20th century.  Regardless of size, the teller function is one of the most important positions in any bank. This is most particularly true in the small community bank where customers are  likely to be addressed by name while they are receiving personal service. The teller line employees are the first employees customers meet and  also interact with during their banking relationship, qualifying tellers as the "front line" employees about whom so much has been written. Front line employees are those with whom customers  have the greatest degree of direct contact. In many respects, they define the organization for the customer. Continuity and longevity in that position provide a pleasant experience for  customers and retention of the customer base. The problem is that employees see that position as a stepping stone, a temporary stop on  individuals career paths. This study will examine the reasons why employees view the teller positions as stepping stones and will investigate what would provide the incentive for employees to look  at tellering as a long term career. This study will address financial institutions with $50M or less in assets or fewer than 25 employees.  Literature Review The Current Climate Many industries have undergone dramatic change over the past two decades, but perhaps none as great  as that seen in the commercial banking industry. Retailers hope and market for greater Internet activity while some banks struggle to keep up with demand for online services.