• Research Paper on:
    Organizational Change; A Case Study

    Number of Pages: 5

     

    Summary of the research paper:

    This 5 page paper considers a case of a new manger attempting to introduce TQM into a company. The writer explains how this is achieved, and then looks at the root causes of the resulting problems before considering how they may have been avoided. The bibliography cites 4 sources.

    Name of Research Paper File: TS14_TEorgchg.rtf

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    Unformatted Sample Text from the Research Paper:
    methods of working. He is aware of the need for change and as a result has looked to the way in which companies can improve quality of products as well  as of the environment. The moves he is making appear to be inline with the development of TQM; Total Quality Management. Total Quality Management is a total management tool which  has become a popular and well know management system. It has a broad basis with the general objective of increasing production whilst decreasing costs. It concentrates on a multifaceted holistic  approach which includes team development, statistical quality control, which is where its origins lie, process management, assessment of customer needs, fact-based decision making, continuous quality improvement, and benchmarking. When  considering the concept of Total Quality Management it is quite conceivable that it can be used in conjunction and as a tool for the overall organisational goals, including finance, sales  and marketing as well as the production areas. The major aim of the Total Quality Management system assumes a primary objective is to enhance quality through customer satisfaction and statistical  control of organisational systems and processes. It is though the empowerment of the employees that much of the needed change of culture can be achieved for the implementation of Total  Quality Management. Without a change in culture the vision of Total Quality Management will remain a dream, without chance for realisation (Gas World International, 1992). When considering marketing it must  also be remembered the total quality principles themselves can also be applied to the managing of the marketing department itself, just as in any other division of the business. Employee  empowerment is an important issues as the implication underlying the philosophy of improving performance whilst reducing costs, is that the total resources of the company are not utilised to their 

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