In thirteen pages this paper considers organizational management of conflict and the impact of communications with a discussion of prevention, negotiation, and resolution also included. Fifteen sources are cited in the bibliography.
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organizations; and how conflict causes breakdown of communications. Before writing about the topic, however, one must define a thesis, or theme to
the paper. The thesis basically provides the reason why the paper is even being written. Once the thesis is written, the remainder of the paper is developed to support it.
In this case, the thesis of the paper would revolve around the importance of conflict management within organizational structures; and how
lack of communications can lead to problems of conflict. The paper would then discuss what conflict management is, how it manifests itself, and how conflict management works within organizations.
Its first important to define why this is a valid topic - again, a purpose of an introduction. Organizations are moving more
and more to conflict management for a variety of reasons because of lack of growing tensions in the workplace and unwillingness of employees to use more formal procedures such as
mediation programs and grievance procedures (SPIDR, 2002). This is understandable - an employee who has a complaint about the way his/her boss is overseeing a department does not necessarily need
a formal grievance procedure to disclose concerns - nor does that employee need note on his or her record that such a procedure was initiated. Still, the employees concerns must
be heard; which is where various conflict management systems enter the picture. Mediation is one such practice, and one that is used frequently (Cote and Pistorio, 2001; see also Longnecker
and Neubert, 2000). Additionally, mediation and grievance procedures address only the symptoms, rather than the sources of the conflict (SPIDR, 2002).