Research Paper on:
Overseas and International Hiring Practices

Unformatted Sample Text from the Research Paper:
especially important in the hospitality industry where the impression made upon the customers means everything. This paper gives a convincing look at the disadvantages and advantages of hiring expatriates  over host country nationals in filling overseas positions in the hospitality industry. THE HOSPITALITY INDUSTRY: AN OVERVIEW The five basic rules of conduct for successful customer relations in the  hospitality business are fairly well known common sense rules. Knowing your customer, treating them with respect and communicating with them effectively are all-important issues. Avoiding unresponsive behavior and  taking responsibility for your customer are two more basic rules that the good businessperson inherently understands. There is much more to ensuring successful customer relations than being courteous and maintaining  open communication. Customers need to have exemplary service and feel that they are important to you. The hospitality industry is one of the best industries to use as  an example. Just as a customer can go to any business that offers the same products as yours, a customer can choose any hotel to stay in as many  of them offer all the same amenities. So in this very difficult and competitive hospitality business, how do hotels cope with winning customer loyalty in order to make sure  the hotel down the street doesnt take their business? Because customer impression is so very important in the hospitality business, it has been found to be a tremendous advantage that  global businesses hire from within the host country. This is preferable to using expatriates to fill those positions. This is easily understood when considering the fact that because  of cultural differences employees that are nationals of the host country are the ones who will best understand the subtle yet important differences in customs. RESPECTING THE CUSTOMS OF