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    Planet Hollywood, Marriott, and McDonalds and Teamwork as a TQM Concept

    Number of Pages: 5

     

    Summary of the research paper:

    In five pages this paper applies the teamwork concept to each of these companies in a comparative analysis. Eight sources are cited in the bibliography.

    Name of Research Paper File: CC6_KSteamsM.doc

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    Unformatted Sample Text from the Research Paper:
    credence to Walter Shewhart and W. Edwards Deming and their experiences in increasing war production. The US government sent the two to Japan following the war to aid in  reconstruction, and there they found a willing audience among Japanese manufacturing engineers. It was there where refinement of the basic principles occurred (Wagner, 1999).  Teams One of Demings primary tenets of TQM is that all must work together to "conquer corporate problems and initiate  solutions. No one is exempt. Executives, middle managers and the rank and file all must comply, at least in theory" (Wagner, 1999; p. tqm_html). The transition is difficult, and  some organizations never are able to accomplish it. For teams to succeed, it is necessary for managers to give up some of their supposed power that is then shifted  to the workers. Managers become facilitators who are responsible for enabling their subordinates to better do their jobs. Because it is the worker who is the first to  see potential problems or quality errors in the making, it is also the worker who generally has the best view of how to solve those problems. None of this  will work, however, without full and open communication at all levels of the organization. In many organizations, little communication from the bottom up was possible before the days of  TQM. Unions have consistently fought against the use of teams in any unionized organization, claiming that workers simply have to take on the  work of management as well as continue to perform their own jobs. Of course that is not the case - unions objections stem more from losing control both of 

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