This 10 page paper considers the issue of ESL learning the business environment. The modern business environment has been plagued by a number of distinct challenges that have resulted from globalization and increasingly diverse consumer populations. The value of bilingual or multilingual customer service representatives has increased as a result of this diversity and corporations across the globe have recognized the value of language learning and training models for customer service representatives. Bibliography lists 10 sources.
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customer service representatives has increased as a result of this diversity and corporations across the globe have recognized the value of language learning and training models for customer service representatives.
Language training programs have emerged as a result of the need to address diversification and changing business needs, and ESL courses (English as a Second Language) have been offered
by a number of companies, including major airlines like Delta and computer corporations like Hewlett Packard. The development and integration of language learning programming has been viewed as a
result of a major shift in the consumer culture. The Problem Statement One of the major problems facing global corporations or companies doing business with varied consumer populations is
that there is a shortage of potential employees who are bilingual or multilingual. Attempts to employ bilingual or multilingual call center employees have resulted in the recognition of this
problem; there are rarely enough bilingual or multilingual candidates to fill the necessary positions. The pool of potential call center employees is limited, and as a result, companies have
sought to implement language-based programming that will enhance language skills for existing employees. In outlining this problem, there are two distinct elements that must be assessed: the scope of
the problem of a shortage of potential call center employees with adequate language skills; and the benefits of integrating language learning programs as a part of employee training options.
Purpose of the Study The purpose of this study is to consider the types of ESL and second language programs and their effective integration into workplace training.
This study outlines the problem of adequate coverage and employment in call centers for global and regional corporations and considers the impacts of diversification and language needs as they
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