Research Paper on:
Research Proposal to Assess The Impact of Training and Development on Service Delivery

Unformatted Sample Text from the Research Paper:
Contents 1. Introduction 1 1.1 Aims and Objectives 2 1.2 Hypothesis 3 1.3 Limitations 3 2. Literature Review 4 2.1 What is Training and Development? 4 2.2 Training and Development Impact on Service 5 3. Methodology 9 3.1 Research Philosophy 10 3.2 Research Approach 11 3.3 Research Methodology 13 3.4 Time Horizons 13 3.5  Data Collection Methods 13 3.6 Data Analysis 14 3.7 Ethics 15 3.8 Timeline 15 4. Conclusion 16 References 21 1. Introduction Many firms see training and development as a cost  to an organization rather than as investment (Snow, 2009). However, for any firm to meets its operational goals there is likely to be as high level of reliance placed on  staff; this is true for organizations, regardless of whether the stuff operate machinery in a production facility, or working within a service environment. In both instances employees require the relevant  skills in order to undertake their tasks. In the service industry the way in which service is provided as a result of staff skills and attitudes, as well as motivation,  is likely to be more transparent than the impact of training development within production industries. A number of studies have indicated that training and development can have an impact on  the way that services delivered, enhancing service levels and increasing customer satisfaction, with arguments that training and development should be seen as an investment rather than a cost. In many  instances the basis of the study is theoretical, or based on case studies in other countries or other cultures. Therefore, it is necessary to consider the potential impact of training  and development in a more specific context; to assess the way that training development in the real, rather than the idealized situation, will impact on the level of service delivery  within a specific culture, in this case the Irish culture. 1.1 Aims and Objectives The main objective of the research is to assess the potential impact of training and development