This 7 page paper examines the marketing of the Body Shop, foundered by Anita Roddick with a strong differentiation using ethical values. The paper identifies the target market and the buyer behaviour of this market, then looks at the segmentation and what the marketing promises to the consumer. The bibliography cites 9 sources.
Name of Research Paper File: TS14_TEbdshop.rtf
Unformatted Sample Text from the Research Paper:
market and the segments that exist within that market. By understanding the market and its breakdown the company is better able to sell to that market and maximise its potential.
In looking at the Body Shop there is a very strong understanding of the market, this is based in the image and the values that the Body Shop and its
founder Anita Roddick embody. The Body Shop started as a small single shop by Anita Roddick in 1976. Opening a shop was a commercial enterprise, but it was undertaken with
no formal business training or education. The main motivation in opening a shop that sold beauty and toiletries was what Anita saw as the lack of integrity in the beauty
industry (Chryssides and Kaler, 1999). The market that Anita was aiming for is reflected in the philosophy behind this opinion. The beauty industry had a reputation for selling hopes
and dreams, controlled by men, the products were mostly marketed by giving the impression they would make women feel younger or more beautiful, an image that was perpetuated by the
use of young beautiful models (Chryssides and Kaler, 1999). Therenare ,many examples of this, from Estee lauder with Liz Hurley (Marketing, 2000), to LOreal and the way it tries to
associate the products with a glamorous image using models such as ndie MacDowell. Heather Locklear, Claudia Schiffer, Catherine Deneuve and Jennifer Lopez, covering a range of target markets but using
the same tactics as association markets with the aim of selling dreams and not reality (Ozzard, 1998). Roddick felt this approach was misleading. The aspect of the very high profit
margins was also seen by Anita as immoral. The philosophy was one where the word beauty was not used, but good quality products would be available, at realistic process, with