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    3 Operations Solutions Case Studies

    Number of Pages: 9

     

    Summary of the research paper:

    In nine pages this paper presents case studies on ERP, CRM, and EDI that offer various operations solutions explanations. Three sources are cited in the bibliography.

    Name of Research Paper File: D0_MTvenres.rtf

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    Unformatted Sample Text from the Research Paper:
    technology today, operations solutions in improvements can be helped along by the latest state-of-the-art software and equipment. As a result, there has been a whole host of "alphabet soup"  to technological and management tools to help businesses gained in maintaining competitiveness in todays global economy. In this paper, we will be  reviewing three such operations solutions -- Customer Resource Management, Enterprise Resource Planning and Electronic Data Interchange. Although these three solutions differ from one another, they do share some things  and common -- namely, they have provided enormous assistance to the companies that have needed help. What follows are three case studies  regarding the above-mentioned technological solutions. We will outline the problem the companies faced, explaining the solution, and then described how the operations solutions has helped the companies profiled. CRM  Customer Resource Management (CRM) is the fairly basic system of ensuring that customers receive what they need from suppliers. But sometimes  what customers might need doesnt involve the actual product -- but rather, better management and better service. This is what AlliedSignal Inc.  learned during the mid-1990s, when American Airlines, one of the Companys clients, complained about the service AlliedSignal was supplying (Levinson, 2002). AlliedSignals CEO Larry Bossidy heard the same thing from  other clients -- namely that AlliedSignal was too hard to do business with (Levinson, 2002). Part of the problem was that AlliedSignal Aerospaces for business units did not have opportunities  to share information about sales, maintenance request status or products that customers had on their aircraft (Levinson, 2002). This was problematic, especially because the company was marketing 40 independent products 

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