This 27 page paper is a research Proposal to Explore the Use of Decision Support System in E-Commerce and includes a literature review. The use of both E-commerce has increased tremendously over the last decade. E-commerce is usually seen as sales over the internet but actually incorporates any transactions over an electronic medium. This is usually seen as an advantage. This paper considers how the use of Decision Support Systems (DSS) may help a business to enhance their e-commerce strategy and align strategies so that the efficiency is increased and results in a better profit. Many companies, such as Air Canada and FedEx already use DSS to great advantage increasing the efficiency through management of their resources. These are systems designed espially for those companies, but DSS are also available over the counter for smaller companies. The paper then shows how, with the use of a qualitative case study, following an extensive literature review the student can undertake primary research to identify the option model for the use of DSS is any given industry. The bibliography cites 11 sources.
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over the internet but actually incorporates any transactions over an electronic medium. This is usually seen as an advantage. This paper considers how the use of Decision Support Systems
(DSS) may help a business to enhance their e-commerce strategy and align strategies so that the efficiency is increased and results in a better profit. Many companies, such as Air
Canada and FedEx already use DSS to great advantage increasing the efficiency through management of their resources. These are systems designed espially for those companies, but DSS are also available
over the counter for smaller companies. The paper then shows how, with the use of a qualitative case study, following an extensive literature review the student can undertake primary research
to identify the option model for the use of DSS is any given industry. Table of Contents ABSTRACT 1 1. AIM 3 2. BACKGROUND 3 3. LITERATURE REVIEW 4 3.1 E-Commerce 4 3.2 Decision Support Systems 9 3.3 DSS
At Work 15 3.3.1 Air Canada 16 3.3.2 Fedex 19 3.3.3 Applix 21 4. OBJECTIVES 23 5. RESEARCH METHODS. 23 6. PROJECT PLAN 27 REFERENCES 29 1. Aim E-commerce and Decision Support Systems (DSS)
are increasing popular. E-commerce is an internal and an external part of the supply chain and DSS can provide a value adding form of support. The aim of this report
to explore the use of DSS in e-commerce situations. 2. Background The commercial world is seeing increasing pressures to create value and improve decision making processes at operational, management
and strategic levels. The environment is becoming more competitive and the use of technology is becoming unavoidable to allow for the required level of analysis for data input. The technology
alone will not create the value, the issue will be the way it is used and then the way the output is used. The paper will look at DSS
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