This 3 page paper looks at a case study supplied by the student where there are late deliveries, unhappy customers and sales staff and rising costs. The paper looks at the diagnoses the problem. The bibliography cites 2 sources.
Name of Research Paper File: TS14_TEenersta.rtf
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I. Gap. There are increasing costs and dissatisfied customers. A. Cause. The schedules are not being kept to by the production facility, delaying customer order deliveries
and increasing costs. 1. Cause. Base station manufacturing division are not receiving the parts needed on schedule from the components managers Li Jinsong. a. Cause. There is a
culture of lateness and little concern from one of Li Jinsong departments; Karims department concerning any lateness. 1) Root Cause. Wahid Karims attitude is influencing his staff and
the personality clash with the manager of Li Jinsong The same set up can be used for the sale department. The sales staff
are having problems following the changes in the company. Many are new to their positions wither new to the company or their positions so do not understand their jobs well.
This leads to another cause being a lack of supervision or training,, which in turn leads to the lack of senior management involvement on the office as they appear to
be out in meetings. Part 2; Diagnosis. There is some evidence to suggest that the problem is a problem with the internal supply chain. However this can also
be a symptom as the behaviour pattern of Li Jinsongs manager Karim is also one of a very unmotivated manager that is acting or reacting to something they are not
happy with (Huczyniski and Buchanan, 2003). There are a range of issues, this may be the management style of Li Jinsong and the way the relationship is handled, it
may also be the fear and the way the changes in the company a few months earlier have implemented in that department. As a manager he is also a centre
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