Research Paper on:
Hamilton Health Services Presentation

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Hamilton Health Services Slide 2 Hamilton Health Services was created in 1996 with the merger of McMaster Universitys hospital and Hamiltons public  hospital. Since the merger that created it, Hamilton Health Services has retained its focus on teaching and research while functioning as the largest medical center in the region.  Todays hospital has more than 1100 beds and 2800 nurses (Hamilton Health Services, 2002). Hamilton Health Services maintains a for-profit structure, but only  marginally so. Its gross margin is lower than other area hospitals, though its expenditures for operations are similar (Hospital Report, 2002). In addition, the hospital transfers a significant  percentage of its gross revenues to McMaster University (Report: region of Hamilton-Wentworth, 2002). This indicates that Hamiltons operational efficiency likely is higher than other hospitals that retain all their  earnings from operations. Slide 3 Though the primary focus is on patients, the hospital still is a business and must function efficiently.  Concentrating on patient care not only supports the hospitals primary purpose but also contributes to continued patient use. Its status as the premier tertiary care provider in the region  allows justification for greater technological expenditures as well, because the patient base is not limited only to the immediate geographic area. Increasing efficiency  in business operations should result in savings in operational categories. This can explain how Hamiltons total margin can be lower than other hospitals yet it spends at equal or  higher rates. Slide 4 Patient satisfaction surveys indicate that patients perceptions of their care at the hospital is average, but analysis of clinical