• Research Paper on:
    IBM Proposal for a Knowledge Management Program

    Number of Pages: 44


    Summary of the research paper:

    This 44 page paper examines IBM. The paper provides an in-depth analysis of the company, its history and operations in order to identify potential areas of improvement within the knowledge management of the firm. The paper starts with a proposal for the study and then undertakes the study which puts forward the idea of a knowledge database to be used by the after sales engineers. A work breakdown and schedule is also provided. The bibliography cites 9 sources.

    Name of Research Paper File: TS14_TEibmkmgmt.rtf

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    Unformatted Sample Text from the Research Paper:
    and Competitive Goals. 16 2.3 The Organizations Core Competences and Capabilities 20 3. The IBM Business Model 23 4. Potential Improvement Area 26 5. Knowledge Management 30 5.1 The Concept of Knowledge Management 30 5.2 Types of Knowledge 33 6. The Proposed Knowledge Management 36  6.1 The Example KM Program Development and Implementation 36 6.2 The Implementation Plan 40 6.3 Assessment 43 References 45 Part 1 1. Introduction Knowledge management has become an important part of modern commerce. In order  to be successful and leverage opportunities as well as to avoid being left behind organization need to create, access, analysis and utilize information that is with the organization as well  as data that is relevant to the firm and the industry it competes in. This is true for businesses across a wide range of industries but for businesses, but for  businesses that work in the high tech sectors it is essential. IBM is a high tech firm, and there is little doubt that it has had to undertake knowledge  management in a proactive manner is order to survive and adapt throughout its history. However, although there may be core competences in knowledge management this does not mean there  is not room for improvement. 2. Background to the Study The history of IBM starts at the very end of the nineteenth century, and develops through the twentieth century,  always based in the development of new technologies. IBM have been able to develop an leverage technology, selling it as stand alone items and as integrated solutions, and using technology  to aid the way that they do business, gaining a competitive advantage and managing their operations and strategies. The firm has two  basic corporate goals; helping clients succeed in delivering business value by becoming more innovative, efficient and competitive through the use of business insight and information technology (IT) solutions; and, providing 

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