In five pages this paper examines a physician's office setting in a communications' application of the Deming Profound Knowledge System. Five sources are cited in the bibliography.
Name of Research Paper File: LM1_TLCDemng.rtf
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Psychologys Role In Demings System THE DEMING SYSTEM OF PROFOUND KNOWLEDGE: APPLYING IT TO A DOCTORS OFFICE by (c) October 2002 --
properly! The very root of effective management is the lost art of communication, which is why the Deming System of Profound
Knowledge focuses so greatly upon its resurgence into contemporary society. Whether a small family business of fifteen people or a conglomerate with tens of thousands, Deming (2000) illustrates how
the fundamental basis of communication is not only the byproduct of profound knowledge but is also the one, single-most effective tool one can develop, particularly within the environment of a
doctors office. Demings System of Profound Knowledge is key to understanding why effective business communication is an essential component in todays medical environment.
Without it, there can be little if any cohesion among employees, management and patients. In order to establish this basis of communication within the workplace, doctors and their
office managers have had to abandon their supervisory egos in exchange for an atmosphere of openness, encouragement and teamwork, all of which is acquired when one allows himself to be
transformed, a manifestation that encourages one to "perceive new meaning to his life, to events, to numbers, to interactions between people" (Deming, 2000, p. 92).
What is generally realized when people are imparted with the ability to openly communicate with one another is they are now able to form a collective opinion with
respect to problem solving, decision making and innovative ideas. Indeed, it can readily be argued that unrestricted communication amidst a doctors office borne out of Demings System of Profound