Research Paper on:
Skilled Care Pharmacy Case Study

Unformatted Sample Text from the Research Paper:
and P for the result of people working together. This indicates there is an approach that is aimed at producing a quality output. Shewhart described quality as transcendent, which  mean to rise above the or extend notably beyond ordinary limits" (Anonymous). In the case of Skilled Care Pharmacy and the quality statement they do not appear to want to  be seen as only achieving ordinary goals, there is the aim to exceed expectations in order to achieve customer satisfaction. With this definition quality should be recognised as it occurs  being immediately apparent. If the quality statement goals are reached Skilled Care Pharmacy will be seen as giving a quality service. There is also the consideration of the  way in which quality can be focused on providing what it is that the customer wants in terms of service (Anonymous). In this case the pharmacy and the customer aims  are the same, to et the right prescription to the right person at the right time using whatever method is most appropriate (Anonymous). The comparison may be made with the  use of a Cadillac and a Jeep, both may be fit for the purpose, but they satisfy different customer needs, the pharmacy is seeking to not only provide the service,  but in a way that is best for the end user (Anonymous). Proctor and Gamble tool at total quality as "the unyielding and continually improving effort by everyone in an  organisation to understand, met and exceed the expectation of the customers" (Anonymous). The quality statement by Skilled Pharmacy Care does not state continual improvement, but the rest is all within  that statement and the continual improvement we may argue as inherent in meeting the rest of the goals. All these elements are brought together in the way the company