This 10 page paper looks at the way primary research may be designed in order to assess the level of patient satisfaction in a public healthcare system. The general approach and methodology, including data collection and sampling are all discussed. The bibliography cites 16 sources.
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with methodologies assessed and identified in order to gain an optimal approach. To consider the way the research can take place we can look at the approaches to research which
may be adopted and determine which will be most appropriate. Before looking at the methods that may be adopted it is necessary to define the research question in a
way that can guide the research design. The healthcare which we will assume is the public sector provision needs to be assessed in terms of satisfaction, however there may be
many perspectives on this, so it is essential that there is gathering of data for a suitable source reflecting the question, so here we will define the questions as "what
is the level of satisfaction among patients currently using the public healthcare system in Melbourne". To undertake this research it is appetent that data from the users will need
to be utilised in the survey, we will assume that this data does not yet exist, as such the data will need to be created and analysed in order to
answer the question. The first approach is to assess the approached and framework for the research. Eriksson and Wiedersheim-Paul (1997), state that
the purpose of the research is to tell the readers of the paper the intentions of the study and how these results can be utilised. With the understanding of the
purpose the methodological design can take place. There are three general structures that can be used in research terms; exploratory, descriptive
and explanatory (Eriksson and Wiedersheim-Paul, 1997). Where there is a problem and the purpose of the study is to increase the understanding of that problem the exploratory approach can be
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